1. Who Are We?

Our travel agency is a private company that acts as an intermediary between its clients and certain tourism service providers, such as airlines, hotels, cruises, and others.

With the aim of selling products and services related to these trips, at a price and with certain conditions that are especially attractive compared to those that could be obtained by going directly to our locations.

• Payments: Corporate contracts – within 15 days; Individual bookings – advance payment required.
• Refunds: Subject to airline/hotel policies.
• Data Privacy: Personal data is used strictly for travel purposes.
• Tabonga acts as an intermediary and is not liable for airline/hotel changes.
• Visa outcomes are dependent on embassy decisions (no guarantees).
• Travel Insurance is strongly recommended for all trips.

2. Trip Booking and Enquiries

We collect information about you during the checkout process on our store. This information may include, but is not limited to, your name, billing address, shipping address, email address, phone number, credit card/payment details and any other details that might be requested from you for the purpose of processing your orders.

Handling this data also allows us to:

• Send you important account/order/service information.
• Respond to your queries, refund requests, or complaints.
• Process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests.
• Set up and administer your account, provide technical and/or customer support, and to verify your identity.

Additionally we may also collect the following information:

• Location and traffic data (including IP address and browser type) if you place an order, or if we need to estimate taxes and shipping costs based on your location.
• Product pages visited and content viewed while your session is active.
• Your comments and product reviews if you choose to leave them on our website.
• Account email/password to allow you to access your account, if you have one.
• If you choose to create an account with us, your name, address, and email address, which will be used to populate the checkout for future orders.

3. Multimedia

When uploading images to your website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to your website can download and extract location data from images.

4. Cookies

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. This is for your convenience so that you do not have to enter your details again when you leave another comment. These cookies will last for one year.

If you visit the login page, a temporary cookie will be set to determine if your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser.

When you log in, some cookies will be set to save your session information and your screen display choices. Login cookies last for one year. If you select “Remember Me”, your session will persist for two weeks. When you log out, login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie contains no personal data and simply indicates the content ID of the article you just edited. It expires after 1 day.

5. Embedded content from other websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

This website may collect data about you, use cookies, embed third-party tracking, and monitor your interactions with the website, including recording interactions with the embedded content if you have an account and are logged in to that website.

6. Who your data is shared with

If you request a password reset, your IP address will be included in the reset email.

7. How long is your data retained?

If you leave a comment, the comment and its metadata are saved indefinitely. This is so we can recognize and automatically approve any follow-up comments, instead of holding them in a moderation queue.

For users who register on our website (if any), we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit this information.

8. What rights do you have over your data?

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any personal data you have provided. You can also request that the saved data be deleted. This does not include any personal data that is required to be kept for administrative, legal, or security purposes.

9. Where your data is sent

Visitor comments may be checked through an automated spam detection service.